Call: Toll Free 1-866--535-2651
Include brand, model, size, quantity, description and
order number if applicable.
Be sure to include your shipping address.
We will call, fax or e-mail you back with your total
and secure order process.
Send check or money order to:
American Ceramic Supply Co.
2442 Ludelle St., Fort Worth, Texas 76105.
Mastercard, Discover and Visa are accepted.
Orders must be paid in full before shipping.
First time customers, mail sales tax permit with first order payment.
All orders are shipped priority mail, UPS or by freight. See Shipping Notes.
Full Line Catalog - We have discontinued our full line printed catalog due to how many manufacturers we represent. Price increases from manufacturers are spread out over the year, consequently as soon as we have a new catalog put together, it is obsolete. New and/or discontinued products from our manufacturers are also spread out over the year, again making any attempts at new and current printed catalogs an impossible task. We do make great efforts to keep our web site as current and updated as humanly possible. But it is always a good idea to check with us via email or phone call just in case!
Return Policy - If a product is damaged in shipment, take a picture and e-mail to us. Keep the box until the matter is resolved in case UPS or the freight company that delivered it chooses to examine the box(es). Once we have the picture, we will then determine if we will send you a replacement or refund or credit the item - depending on item and manufacturer. Each manufacturer has a different way of handling any returned or defective items. We adhere to each manufacturer’s policies. We do not ship ANY product we deem to be defective.
If you wish to return a product because you simply no longer want that item or ordered the wrong item, we have a 20% return policy. Once we receive the item back from you in good order, or if you have special ordered any products and cancel your order, we will then refund less 20% of your purchase price and the shipping costs from the order.
There are some items, such as kiln or wheel parts, and if an item is drop shipped from the manufacturer, that will require a Return Authorization Number or RMA. Please check with us before an item is sent back to us or to the manufacturer in case an RMA is required.
NOTE - There are some items such as bisque, glaze, stains, clay, slip, cones and others that can NOT be returned due to our manufacturer’s policies. Please check with us before you order and please be sure you have correct sizes and colors before you order. Please measure your kiln interior and make sure a piece or mold or kiln shelf will indeed fit before placing your order.
See Shipping Notes and How to Receive a Kiln shipment regarding any warranty or damage issues on kilns - very important to follow our directions which are our manufacturers directions on receiving kiln or wheel shipments. If you do not follow these instructions, we will not be able to assist with any claim processes.