Here’s how it works:
If you know exactly what you want, great! E-mail or call with your wish list and shipping address. We will send you a Sales Order showing all your discounts, free products and EXTRA discounts on products and shipping for your approval before purchase.
Or would you like help picking out that perfect kiln for your special needs? Would you love to get some other items such as bisque, glazes, tools, clay, glass equipment or molds? E-mail us now or call during business hours - we will help you put together the perfect package. Then we will send you a Sales Order showing all your discounts, free products and EXTRA discounts on the supplies and shipping for your approval before purchase.
How you pay:
We accept cash, checks and credit cards (MC, Visa or Discover).
We will require a deposit of 1/3 down, another 1/3 in 30 days and your balance by the end of 30 days. Once the entire balance is paid, we will ship your order right away or you can pick it up here at American!
Once you receive your shipment, e-mail us and we will set up a time to assist you with prepping the kiln furniture kit, loading the kiln and then pushing buttons on the kiln in real time. We send photos, articles and sometimes videos to help. After your test fires, we will give you suggested firing schedules whether for ceramics or glass fusing AND on-going tech support! ALL of this for no extra charges!
Want to e-mail now? Send name, full address, wish list and put Free Lay-Away in the Subject of the e-mail. E-mail us.
Or, if you want us to call you, send us your contact information and a good time to call.
Want to call now? Call our Toll Free line in the United States at 1-866-535-2651 during our regular business hours, Monday - Friday 9 am - 5 pm Central Standard Time. Simply say “Ginger” or “Connie” or “Sales” when the phone’s voice recording starts. If we are on the phone, please leave a message and we’ll call you back as soon as possible. If you can be in front of your computer, great! We can browse through our product pages on our ceramic and or glass web sites and help you select just what you might want or need.
Cancellations of Orders and Refunds: An order may be canceled within the first 30 days of your first deposit with no penalties. Should you wish to cancel your order after the second deposit is paid, we will refund what you have paid less 3% of the total of the SALES ORDER. Should you wish to cancel your order after it is paid in full, we will refund the total less 20%.